{"id":702,"date":"2010-12-16T04:43:31","date_gmt":"2010-12-15T20:43:31","guid":{"rendered":"\/?page_id=702"},"modified":"2026-05-07T17:32:21","modified_gmt":"2026-05-07T09:32:21","slug":"kolant-policy-and-service","status":"publish","type":"page","link":"https:\/\/www.china-heatpump.com\/nb\/about-us\/kolant-policy-and-service\/","title":{"rendered":"Kolants retningslinjer og service"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"702\" class=\"elementor elementor-702\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f8cf40 e-flex e-con-boxed e-con e-parent\" data-id=\"0f8cf40\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75326b4 elementor-widget elementor-widget-text-editor\" data-id=\"75326b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Kolant Heating technology Co.,Ltd <\/strong>is a leading manufacturer for<a title=\"varmepumpe\" href=\"https:\/\/www.china-heatpump.com\/nb\/\"> varmepumpe<\/a> energy-saving products with competitive price.<\/p><p>We \u00a0are\u00a0 manufacturer for \u00a0<strong><a href=\"https:\/\/www.china-heatpump.com\/nb\/category\/heat-pump-products\/air-source-heat-pump\/\">Air to water Heat pump<\/a>,\u00a0heat recovery heat pump,\u00a0<a href=\"https:\/\/www.china-heatpump.com\/nb\/category\/heat-pump-products\/geothermal-water-source-inverter-heat-pump\/\">water source heat pump,<\/a>\u00a0<a href=\"https:\/\/www.china-heatpump.com\/nb\/category\/heat-pump-products\/swimming-pool-heat-pump\/\">Swimming pool heat pump<\/a>,\u00a0<a href=\"https:\/\/www.china-heatpump.com\/nb\/category\/heat-pump-products\/air-source-heat-pump\/r32-inverter-heating-cooling-dhw-heat-pump\/\">DC inverter air conditioner<\/a>, Water Fan coils.<\/strong><\/p><p>With European original technology, we produce the best heat pump, delivery with the most safe packing and fast way and provide the best service to our customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-484aa0c e-flex e-con-boxed e-con e-parent\" data-id=\"484aa0c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b53f3c elementor-widget elementor-widget-heading\" data-id=\"3b53f3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">OEM and ODM are welcomed<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b64849f e-flex e-con-boxed e-con e-parent\" data-id=\"b64849f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43a167b elementor-widget elementor-widget-text-editor\" data-id=\"43a167b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>With our 30 experienced engineers, we have strong R&amp; D ability to provide OEM and ODM\u00a0 service and tailored products to satisfy customer special requirement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-629670d e-flex e-con-boxed e-con e-parent\" data-id=\"629670d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-280b0cb elementor-widget elementor-widget-heading\" data-id=\"280b0cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Kundeservice<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1de90e6 e-flex e-con-boxed e-con e-parent\" data-id=\"1de90e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-36d860f e-con-full e-flex e-con e-child\" data-id=\"36d860f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b6460e elementor-widget elementor-widget-image\" data-id=\"7b6460e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"375\" src=\"https:\/\/www.china-heatpump.com\/wp-content\/uploads\/kolant-service.jpg\" class=\"attachment-large size-large wp-image-5833\" alt=\"kolant-service | | Kolant,professional Europe style heat pump factory,Mitsubishi tech since 1988\" srcset=\"https:\/\/www.china-heatpump.com\/wp-content\/uploads\/kolant-service.jpg.webp 500w, https:\/\/www.china-heatpump.com\/wp-content\/uploads\/kolant-service-400x300.jpg.webp 400w, https:\/\/www.china-heatpump.com\/wp-content\/uploads\/kolant-service-16x12.jpg.webp 16w, https:\/\/www.china-heatpump.com\/wp-content\/uploads\/kolant-service-195x146.jpg.webp 195w, https:\/\/www.china-heatpump.com\/wp-content\/uploads\/kolant-service-50x38.jpg.webp 50w, https:\/\/www.china-heatpump.com\/wp-content\/uploads\/kolant-service-100x75.jpg.webp 100w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8d794f4 e-con-full e-flex e-con e-child\" data-id=\"8d794f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8198b74 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8198b74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vi kan tilby gratis konsultasjon om installasjon av varmepumpe.<br \/>We can arrange picking up from your hotel to our factory.<br \/>We can help on hotel booking if you want to visit us.<br \/>We can help to purchase other parts related to heat pumps or recommend reliable suppliers directly<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8b05fa9 e-flex e-con-boxed e-con e-parent\" data-id=\"8b05fa9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59d5763 elementor-widget elementor-widget-heading\" data-id=\"59d5763\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Packing and shipping<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d55be9a e-flex e-con-boxed e-con e-parent\" data-id=\"d55be9a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60be48e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"60be48e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><span style=\"color: #003366;\">LCL\uff08Sample\uff09order<\/span><\/strong><\/p><p>5 layer Paper box+ EPE foam+plastic wrap<\/p><p>For levering av varmepumpepr\u00f8ver, etter pakking med tykk 5-lags papirboks i eksportklasse, pakker vi varmepumper med poly trekasse for \u00e5 unng\u00e5 skader som vist vedlagt.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-878561f elementor-widget elementor-widget-image\" data-id=\"878561f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"300\" src=\"https:\/\/www.china-heatpump.com\/wp-content\/uploads\/paper-box1.jpg\" class=\"attachment-large size-large wp-image-6390\" alt=\"Kolant solar heat pump in wooden crate and shrink wrap, ready for shipping\" srcset=\"https:\/\/www.china-heatpump.com\/wp-content\/uploads\/paper-box1.jpg.webp 500w, https:\/\/www.china-heatpump.com\/wp-content\/uploads\/paper-box1-18x12.jpg.webp 18w, https:\/\/www.china-heatpump.com\/wp-content\/uploads\/paper-box1-243x146.jpg.webp 243w, https:\/\/www.china-heatpump.com\/wp-content\/uploads\/paper-box1-50x30.jpg.webp 50w, https:\/\/www.china-heatpump.com\/wp-content\/uploads\/paper-box1-125x75.jpg.webp 125w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2338ab5 e-flex e-con-boxed e-con e-parent\" data-id=\"2338ab5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be671e4 elementor-widget elementor-widget-text-editor\" data-id=\"be671e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><span style=\"color: #003366;\">Container order<\/span><\/strong><\/p><p>5 layer Paper box+ plastic wrap\u00a0\u00a0<\/p><p>For Container delivery, we use export thick 5 layer paper box. After carefully loading, we will take pictures before close the container door to assure everything is ok.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2f5b93c e-flex e-con-boxed e-con e-parent\" data-id=\"2f5b93c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73f15c8 elementor-widget elementor-widget-image\" data-id=\"73f15c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1000\" height=\"400\" src=\"https:\/\/www.china-heatpump.com\/wp-content\/uploads\/Kolant-package.jpg\" class=\"attachment-large size-large wp-image-6389\" alt=\"Kolant products being packaged, loaded into a container, and stored in a warehouse.\" srcset=\"https:\/\/www.china-heatpump.com\/wp-content\/uploads\/Kolant-package.jpg.webp 1000w, https:\/\/www.china-heatpump.com\/wp-content\/uploads\/Kolant-package-533x213.jpg.webp 533w, https:\/\/www.china-heatpump.com\/wp-content\/uploads\/Kolant-package-18x7.jpg.webp 18w, https:\/\/www.china-heatpump.com\/wp-content\/uploads\/Kolant-package-260x104.jpg.webp 260w, https:\/\/www.china-heatpump.com\/wp-content\/uploads\/Kolant-package-50x20.jpg.webp 50w, https:\/\/www.china-heatpump.com\/wp-content\/uploads\/Kolant-package-150x60.jpg.webp 150w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e96f708 e-flex e-con-boxed e-con e-parent\" data-id=\"e96f708\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-057e631 elementor-widget elementor-widget-text-editor\" data-id=\"057e631\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Det er to m\u00e5ter \u00e5 levere pr\u00f8vene p\u00e5.<br \/>1\u00a0 For sea freight, we will keep the refrigerant inside of the <a href=\"https:\/\/www.china-heatpump.com\/nb\/\">varmepumpe<\/a>.2\u00a0 For air freight cargo, due to the air line regulation, we need to drain out the refrigerant. So you need to charge the refrigerant if you find the heat pump cannot start.<br \/>For all products above 50kg, we will fix it on a good structured polywood pallet as shown below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c14bdb4 e-flex e-con-boxed e-con e-parent\" data-id=\"2c14bdb4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42405b68 elementor-widget elementor-widget-text-editor\" data-id=\"42405b68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Hvis vi eksporterer sj\u00f8veien, eksporterer vi normalt til EXW-, FOB- eller CFR-vilk\u00e5r, og vi leverer bare varer til destinasjonshavnen. Kundene m\u00e5 dekke kostnadene for importtoll og kostnader. Selvf\u00f8lgelig kan kundene bruke v\u00e5r spedit\u00f8ragent for \u00e5 hjelpe deg med \u00e5 fjerne tollen.<br \/>Vi kan levere alle n\u00f8dvendige dokumenter som skjema A, opprinnelsesbevis, konnossement, faktura og pakkseddel.<\/p><p>Normalt vil det ta omtrent 30 dager med b\u00e5t og en uke med fly.<\/p><ul><li><a style=\"text-decoration: underline;\" title=\"Heat pump Warranty\" href=\"\/nb\/about-us\/our-policy\/warranty\/\">Garanti<\/a><\/li><li><a style=\"text-decoration: underline;\" title=\"Vanlige sp\u00f8rsm\u00e5l om varmepumpen v\u00e5r\" href=\"\/nb\/about-us\/our-policy\/faq-about-our-heat-pump\/\">Vanlige sp\u00f8rsm\u00e5l om varmepumpen v\u00e5r<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Kolant Heating technology Co.,Ltd is a leading manufacturer for heat pump energy-saving products with competitive price. We \u00a0are\u00a0 manufacturer for [&hellip;]<\/p>","protected":false},"author":2,"featured_media":0,"parent":322,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-702","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.china-heatpump.com\/nb\/wp-json\/wp\/v2\/pages\/702","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.china-heatpump.com\/nb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.china-heatpump.com\/nb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.china-heatpump.com\/nb\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.china-heatpump.com\/nb\/wp-json\/wp\/v2\/comments?post=702"}],"version-history":[{"count":0,"href":"https:\/\/www.china-heatpump.com\/nb\/wp-json\/wp\/v2\/pages\/702\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.china-heatpump.com\/nb\/wp-json\/wp\/v2\/pages\/322"}],"wp:attachment":[{"href":"https:\/\/www.china-heatpump.com\/nb\/wp-json\/wp\/v2\/media?parent=702"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}