{"id":702,"date":"2010-12-16T04:43:31","date_gmt":"2010-12-15T20:43:31","guid":{"rendered":"\/?page_id=702"},"modified":"2026-05-07T17:32:21","modified_gmt":"2026-05-07T09:32:21","slug":"kolant-policy-and-service","status":"publish","type":"page","link":"https:\/\/www.china-heatpump.com\/fr\/about-us\/kolant-policy-and-service\/","title":{"rendered":"Kolant Policy and Service"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"702\" class=\"elementor elementor-702\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0f8cf40 e-flex e-con-boxed e-con e-parent\" data-id=\"0f8cf40\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-75326b4 elementor-widget elementor-widget-text-editor\" data-id=\"75326b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Kolant Heating Technology Co. <\/strong>est un fabricant de premier plan pour<a title=\"pompe \u00e0 chaleur\" href=\"https:\/\/www.china-heatpump.com\/fr\/\"> pompe \u00e0 chaleur<\/a> des produits \u00e9conomes en \u00e9nergie \u00e0 des prix comp\u00e9titifs.<\/p><p>Nous sommes fabricant de \u00a0<strong><a href=\"https:\/\/www.china-heatpump.com\/fr\/category\/heat-pump-products\/air-source-heat-pump\/\">Pompe \u00e0 chaleur air-eau<\/a>pompe \u00e0 chaleur \u00e0 r\u00e9cup\u00e9ration de chaleur,\u00a0<a href=\"https:\/\/www.china-heatpump.com\/fr\/category\/heat-pump-products\/geothermal-water-source-inverter-heat-pump\/\">pompe \u00e0 chaleur \u00e0 eau,<\/a>\u00a0<a href=\"https:\/\/www.china-heatpump.com\/fr\/category\/heat-pump-products\/swimming-pool-heat-pump\/\">Pompe chaleur piscine<\/a>,\u00a0<a href=\"https:\/\/www.china-heatpump.com\/fr\/category\/heat-pump-products\/air-source-heat-pump\/r32-inverter-heating-cooling-dhw-heat-pump\/\">Climatiseur \u00e0 inverseur DC<\/a>, Water Fan coils.<\/strong><\/p><p>Gr\u00e2ce \u00e0 la technologie europ\u00e9enne originale, nous produisons la meilleure pompe \u00e0 chaleur, livrons avec l'emballage le plus s\u00fbr et le plus rapide et fournissons le meilleur service \u00e0 nos clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-484aa0c e-flex e-con-boxed e-con e-parent\" data-id=\"484aa0c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b53f3c elementor-widget elementor-widget-heading\" data-id=\"3b53f3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">OEM and ODM are welcomed<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b64849f e-flex e-con-boxed e-con e-parent\" data-id=\"b64849f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-43a167b elementor-widget elementor-widget-text-editor\" data-id=\"43a167b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>With our 30 experienced engineers, we have strong R&amp; D ability to provide OEM and ODM\u00a0 service and tailored products to satisfy customer special requirement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-629670d e-flex e-con-boxed e-con e-parent\" data-id=\"629670d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-280b0cb elementor-widget elementor-widget-heading\" data-id=\"280b0cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Service client\u00e8le<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1de90e6 e-flex e-con-boxed e-con e-parent\" data-id=\"1de90e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-36d860f e-con-full e-flex e-con e-child\" data-id=\"36d860f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b6460e elementor-widget elementor-widget-image\" data-id=\"7b6460e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"375\" src=\"https:\/\/www.china-heatpump.com\/wp-content\/uploads\/kolant-service.jpg\" class=\"attachment-large size-large wp-image-5833\" alt=\"\" srcset=\"https:\/\/www.china-heatpump.com\/wp-content\/uploads\/kolant-service.jpg 500w, https:\/\/www.china-heatpump.com\/wp-content\/uploads\/kolant-service-400x300.jpg 400w, https:\/\/www.china-heatpump.com\/wp-content\/uploads\/kolant-service-16x12.jpg 16w, https:\/\/www.china-heatpump.com\/wp-content\/uploads\/kolant-service-195x146.jpg 195w, https:\/\/www.china-heatpump.com\/wp-content\/uploads\/kolant-service-50x38.jpg 50w, https:\/\/www.china-heatpump.com\/wp-content\/uploads\/kolant-service-100x75.jpg 100w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8d794f4 e-con-full e-flex e-con e-child\" data-id=\"8d794f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8198b74 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8198b74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous pouvons fournir une consultation gratuite pour l'installation d'une pompe \u00e0 chaleur.<br \/>Nous pouvons organiser une prise en charge depuis votre h\u00f4tel jusqu'\u00e0 notre usine.<br \/>Nous pouvons vous aider \u00e0 r\u00e9server un h\u00f4tel si vous souhaitez nous rendre visite.<br \/>We can help to purchase other parts related to heat pumps or recommend reliable suppliers directly<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8b05fa9 e-flex e-con-boxed e-con e-parent\" data-id=\"8b05fa9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59d5763 elementor-widget elementor-widget-heading\" data-id=\"59d5763\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Packing and shipping<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d55be9a e-flex e-con-boxed e-con e-parent\" data-id=\"d55be9a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-60be48e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"60be48e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><span style=\"color: #003366;\">LCL\uff08Sample\uff09order<\/span><\/strong><\/p><p>5 layer Paper box+ EPE foam+plastic wrap<\/p><p>Pour la livraison d'\u00e9chantillons de pompes \u00e0 chaleur, apr\u00e8s l'emballage dans une bo\u00eete en papier \u00e9pais de classe export \u00e0 5 couches, nous emballerons les pompes \u00e0 chaleur dans une caisse en bois poly afin d'\u00e9viter tout dommage, comme le montre la photo ci-jointe.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-878561f elementor-widget elementor-widget-image\" data-id=\"878561f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"500\" height=\"300\" src=\"https:\/\/www.china-heatpump.com\/wp-content\/uploads\/paper-box1.jpg\" class=\"attachment-large size-large wp-image-6390\" alt=\"\" srcset=\"https:\/\/www.china-heatpump.com\/wp-content\/uploads\/paper-box1.jpg 500w, https:\/\/www.china-heatpump.com\/wp-content\/uploads\/paper-box1-18x12.jpg 18w, https:\/\/www.china-heatpump.com\/wp-content\/uploads\/paper-box1-243x146.jpg 243w, https:\/\/www.china-heatpump.com\/wp-content\/uploads\/paper-box1-50x30.jpg 50w, https:\/\/www.china-heatpump.com\/wp-content\/uploads\/paper-box1-125x75.jpg 125w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2338ab5 e-flex e-con-boxed e-con e-parent\" data-id=\"2338ab5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be671e4 elementor-widget elementor-widget-text-editor\" data-id=\"be671e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong><span style=\"color: #003366;\">Container order<\/span><\/strong><\/p><p>5 layer Paper box+ plastic wrap\u00a0\u00a0<\/p><p>For Container delivery, we use export thick 5 layer paper box. After carefully loading, we will take pictures before close the container door to assure everything is ok.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2f5b93c e-flex e-con-boxed e-con e-parent\" data-id=\"2f5b93c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73f15c8 elementor-widget elementor-widget-image\" data-id=\"73f15c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1000\" height=\"400\" src=\"https:\/\/www.china-heatpump.com\/wp-content\/uploads\/Kolant-package.jpg\" class=\"attachment-large size-large wp-image-6389\" alt=\"\" srcset=\"https:\/\/www.china-heatpump.com\/wp-content\/uploads\/Kolant-package.jpg 1000w, https:\/\/www.china-heatpump.com\/wp-content\/uploads\/Kolant-package-533x213.jpg 533w, https:\/\/www.china-heatpump.com\/wp-content\/uploads\/Kolant-package-18x7.jpg 18w, https:\/\/www.china-heatpump.com\/wp-content\/uploads\/Kolant-package-260x104.jpg 260w, https:\/\/www.china-heatpump.com\/wp-content\/uploads\/Kolant-package-50x20.jpg 50w, https:\/\/www.china-heatpump.com\/wp-content\/uploads\/Kolant-package-150x60.jpg 150w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e96f708 e-flex e-con-boxed e-con e-parent\" data-id=\"e96f708\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-057e631 elementor-widget elementor-widget-text-editor\" data-id=\"057e631\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Il y a deux fa\u00e7ons de livrer les \u00e9chantillons.<br \/>1\u00a0 For sea freight, we will keep the refrigerant inside of the <a href=\"https:\/\/www.china-heatpump.com\/fr\/\">pompe \u00e0 chaleur<\/a>.2\u00a0 For air freight cargo, due to the air line regulation, we need to drain out the refrigerant. So you need to charge the refrigerant if you find the heat pump cannot start.<br \/>For all products above 50kg, we will fix it on a good structured polywood pallet as shown below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c14bdb4 e-flex e-con-boxed e-con e-parent\" data-id=\"2c14bdb4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42405b68 elementor-widget elementor-widget-text-editor\" data-id=\"42405b68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>S'il s'agit d'un transport maritime, nous exportons normalement aux conditions EXW, FOB ou CFR, nous ne livrons les marchandises qu'au port maritime de destination. Les clients doivent prendre en charge les co\u00fbts et les droits d'importation. Bien entendu, les clients peuvent faire appel \u00e0 notre transitaire pour les aider \u00e0 d\u00e9douaner leurs marchandises.<br \/>Nous pouvons fournir tous les documents n\u00e9cessaires tels que le formulaire A, le certificat d'origine, le connaissement, la facture et la liste de colisage.<\/p><p>Normalement, le d\u00e9lai est d'environ 30 jours par voie maritime et d'une semaine par voie a\u00e9rienne.<\/p><ul><li><a style=\"text-decoration: underline;\" title=\"Pompe \u00e0 chaleur Garantie\" href=\"\/fr\/about-us\/our-policy\/warranty\/\">Garantie<\/a><\/li><li><a style=\"text-decoration: underline;\" title=\"FAQ \u00e0 propos de notre pompe \u00e0 chaleur\" href=\"\/fr\/about-us\/our-policy\/faq-about-our-heat-pump\/\">FAQ \u00e0 propos de notre pompe \u00e0 chaleur<\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Kolant Heating technology Co.,Ltd is a leading manufacturer for heat pump energy-saving products with competitive price. We \u00a0are\u00a0 manufacturer for [&hellip;]<\/p>","protected":false},"author":2,"featured_media":0,"parent":322,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-702","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.china-heatpump.com\/fr\/wp-json\/wp\/v2\/pages\/702","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.china-heatpump.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.china-heatpump.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.china-heatpump.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.china-heatpump.com\/fr\/wp-json\/wp\/v2\/comments?post=702"}],"version-history":[{"count":25,"href":"https:\/\/www.china-heatpump.com\/fr\/wp-json\/wp\/v2\/pages\/702\/revisions"}],"predecessor-version":[{"id":6417,"href":"https:\/\/www.china-heatpump.com\/fr\/wp-json\/wp\/v2\/pages\/702\/revisions\/6417"}],"up":[{"embeddable":true,"href":"https:\/\/www.china-heatpump.com\/fr\/wp-json\/wp\/v2\/pages\/322"}],"wp:attachment":[{"href":"https:\/\/www.china-heatpump.com\/fr\/wp-json\/wp\/v2\/media?parent=702"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}