{"id":702,"date":"2010-12-16T04:43:31","date_gmt":"2010-12-15T20:43:31","guid":{"rendered":"\/?page_id=702"},"modified":"2026-04-22T16:12:57","modified_gmt":"2026-04-22T08:12:57","slug":"our-policy","status":"publish","type":"page","link":"https:\/\/www.china-heatpump.com\/es\/about-us\/our-policy\/","title":{"rendered":"Kolant Policy and Service"},"content":{"rendered":"
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Kolant Heating technology Co.,Ltd <\/strong>is a leading manufacturer for bomba de calor<\/a> energy-saving products with competitive price.<\/p>

We \u00a0are\u00a0 manufacturer for \u00a0Air to water Heat pump<\/a>,\u00a0heat recovery heat pump,\u00a0water source heat pump,<\/a>\u00a0Swimming pool heat pump<\/a>,\u00a0DC inverter air conditioner<\/a>, Water Fan coils.<\/strong><\/p>

With European original technology, we produce the best heat pump, delivery with the most safe packing and fast way and provide the best service to our customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Customer Service<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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We can provide free heat pump installation consultation.
We can arrange picking up from your hotel to our factory.
We can help on hotel booking if you want to visit us.
We can help to purchase other parts related to heat pumps or recommend reliable suppliers directly<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Packing and shipping<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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For heat pump samples delivery, after packing with export class thick 5 layers paper box, we will pack heat pumps with poly wood case to avoid any damage as shown attached.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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LCL\uff08Sample\uff09order<\/span><\/strong><\/p>

5 layer Paper box+ EPE foam+plastic wrap<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Container order<\/span><\/strong><\/p>

5 layer Paper box+ plastic wrap<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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There are two ways to delivery the samples.
For sea freight, we will keep the refrigerant inside of the bomba de calor<\/a>.
For air freight cargo, due to the air line regulation, we need to drain out the refrigerant. So you need to charge the refrigerant if you find the heat pump cannot start.
For all products above 50kg, we will fix it on a good structured polywood pallet as shown below.

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For Container delivery, we use export thick 5 layer paper box. After carefully loading, we will take pictures before close the container door to assure everything is ok.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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If by sea, normally we export at EXW, FOB or CFR terms, we only delivery goods to the destination sea port. The customers need to cover cost for their import duty and cost. Of course the customers can use our forwarder agent to help you to clear the customs.
We can provide all necessary document such as Form A, certificate of origin, Bill of lading, Invoice and packing list.<\/p>

Normally it will take about 30 days by sea and one week by air.<\/p>